Frequently Asked Questions (FAQ)

1. Eye Exams

Do you offer free eye exams?

Yes! At Optika Luna in Umag, you can have a free computerized eye screening. No appointment is needed. Simply visit us during our opening hours.

Do I need an appointment for an eye exam?

You don't need an appointment for a computerized eye screening. However, an appointment is required for an optometrist examination.

What is the difference between a computerized eye screening and an optometrist examination?

A computerized eye screening provides a basic assessment of your vision using specialized equipment. An optometrist examination is more detailed and allows for a professional assessment of your vision and prescription needs. We recommend an optometrist examination if you notice changes in your vision or experience difficulties seeing clearly.

How often should I have my eyes checked?

Regular eye checks are recommended, even if you don't notice any vision problems. How often you should have an examination depends on your age, health and individual needs. If you notice changes in your vision, don't wait until your next routine check.

2. Prescription Glasses

How do I choose the right prescription glasses?

When choosing prescription glasses, it's important to consider your prescription, face shape, lifestyle and everyday needs. At Optika Luna, we'll help you find frames and lenses that suit both your vision requirements and personal style.

Can I get new glasses using my existing prescription?

Of course! If you already have an eye prescription, simply bring it with you. We'll help you choose suitable frames and prescription lenses.

What is the difference between different types of prescription lenses?

Prescription lenses vary in purpose, material, refractive index and additional coatings. Options include everyday lenses, lenses for computer use, progressive lenses and more. We'll help you find the right solution for your prescription and lifestyle.

What are anti-reflective lenses?

An anti-reflective coating reduces reflections on the surface of your lenses. It makes vision more comfortable, reduces glare and improves the appearance of your glasses by making your eyes more visible through the lenses.

What are progressive lenses?

Progressive lenses provide clear vision at different distances without the need to switch between multiple pairs of glasses. They offer a gradual transition between distance, intermediate and near vision.

Can I buy frames without prescription lenses?

For information about purchasing frames separately and available lens options, feel free to contact us or visit our optical store.

3. Sunglasses

Do you offer prescription sunglasses?

Yes, prescription sunglasses are available as an option. Get in touch with us and we'll help you find a suitable solution for your needs.

What is the difference between polarized and regular sunglasses?

Polarized lenses reduce glare reflected from surfaces such as water, roads and glass. They are particularly useful when driving or spending time outdoors.

Do all sunglasses provide UV protection?

Not necessarily. It's important to check whether sunglasses offer adequate UV protection. We'll help you find sunglasses that provide the appropriate protection for your eyes.

4. Glasses, Lenses and Care

How long does it take to make prescription glasses?

Production time depends on the type of lenses, prescription and availability of the selected materials. Contact us or visit Optika Luna for an estimated delivery time.

Can I replace the lenses in my existing frames?

In many cases, yes. It depends on the condition, material and construction of the frames. Bring them to us and we'll check the available options.

How should I clean my prescription glasses and sunglasses?

We recommend using a suitable microfiber cloth and a cleaning solution specifically designed for eyewear. Avoid paper tissues and rough materials that may damage the lens surface.

Can you adjust my glasses if they no longer fit properly?

If your glasses slip, feel too tight or don't sit comfortably, they may need adjusting. Visit Optika Luna and we'll take a look at what can be done.

5. Brands and Shopping

Which eyewear brands can I find at Optika Luna?

Our selection includes internationally recognized brands such as Ray-Ban, Oakley, Victoria Beckham, Ferragamo, DKNY, Liu Jo and Snob. You'll find a variety of styles, from timeless classics to contemporary designs.

How can I find glasses that suit my face shape?

Your face shape, proportions and personal style can all help determine which frames suit you best. At Optika Luna, you can try different styles and we'll help you find the right pair.

Can I buy glasses online?

Yes! Visit our online store at optikaluna.com to explore the available selection. Online purchases also come with a 15% discount.

Where is Optika Luna located?

We're located in the centre of Umag, at G. Garibaldi 13. We look forward to welcoming you!

How can I contact Optika Luna?

You can visit our store, call us at +385 98 264 536 or send us a message through social media. We're happy to answer your questions and help you find the right eyewear.

6. Payment and Repairs

Can I pay by card?

Yes! At Optika Luna, you can pay by cash or card.

Do you offer installment payments?

Yes, installment payments are also available. For information about eligible cards and payment terms, feel free to contact us in-store.

Can you repair glasses purchased from another optical store?

Of course! At Optika Luna, we offer eyewear repair and adjustment services, regardless of where your glasses were purchased. Visit us and we'll see how we can help.